EU Dispute Resolution

Dispute resolution on the EU “Your Europe” portal

A CUSTOMER, who is a consumer within the meaning of Section 13 German Civil Code (BGB), may, in case of disputes, carry out an online dispute resolution on the EU “Your Europe” portal ( as from 9 January 2016 by enlisting help from a recognised dispute resolution body. The EU online dispute resolution platform URL is available to consumers for this purpose. The online dispute resolution procedure is not necessarily a precondition for appealing to competent, ordinary courts; rather, it is an alternative possibility to resolve differences that may occur within a contractual relationship.