The guarantor is the manufacturer of the ROLLEI product, RCP Handels-GmbH & Co. KG., In de Tarpen 42, D - 22848 Norderstedt (hereinafter: ROLLEI).
24 months exchange service
Rollei offers a 24-month exchange service on almost all products. This does not apply to our flashes and LED lights; these are given for repair by our service center in the event of a defect. Consumables such as flash tubes are also excluded from the guarantee.
We offer a 6-month warranty on our batteries, so they are not covered by the 24-month exchange service either.
For all other Rollei products, ROLLEI grants a 24-month exchange service from the date of purchase, which means:
- A defective product or a defective part will be exchanged for a new or refurbished one that is as good as new.
- ROLLEI bears the return and shipping costs in Europe.
10 year manufacturer's guarantee for products of the "Lion Rock" line
In addition, ROLLEI grants for tripods and tripod heads of the series Lion Rock an extended manufacturer's guarantee of 10 years from the date of purchase. All affected products have corresponding information on the packaging or guarantee card. As part of this additional guarantee, we extend your statutory warranty rights to 10 years. In this way we guarantee that the product, if used properly, will retain its specific properties for a period of 10 years from the date of purchase (durability guarantee). Your statutory warranty rights vis-à-vis the seller of the ROLLEI product are not restricted by these warranty conditions.
Handling of warranty and guarantee cases:
In principle, you must exercise your warranty rights against the seller of the ROLLEI product. Alternatively, within the scope of this guarantee, you can assert your guarantee rights directly against ROLLEI.
A guarantee case exists if there is a claim against the seller of the ROLLEI product on the basis of the statutory warranty rights.
The guarantee protection applies worldwide. The warranty period begins on the date of purchase. The prerequisite for the assertion of the guarantee claim is the presentation of the original proof of purchase.
The following are excluded from the guarantee:
- Defect due to personal negligence (e.g. operating and application errors, misuse)
- Consequential damage (e.g. defective camera with defective tripod)
- Consumables (e.g. lamps, cleaning material, protective glasses and batteries)
In the event of a shortage, you can…
- the defect by firstname.lastname@example.org and clarify the further procedure with our service staff.
- an email email@example.com write and send the defective product at your own expense to the ROLLEI Service Center at the following address:
Rollei Service Center Germany, Denisstraße 28a, D-67663 Kaiserslautern
Should it be a Professional service product (Tripods, rectangular and round filters, flashes and accessories) or a product with 10 year guarantee act, this is indicated accordingly on the guarantee card of the product. If you no longer have the guarantee card, please send an email to at firstname.lastname@example.org and wait for the feedback. Professional service products can then be sent to the professional service center at your own expense:
Rollei Profi-Service, In de Tarpen 42, D-22848 Norderstedt
In any case, a copy of the purchase receipt must be submitted. We reserve the right to request the original proof of purchase.
If the product is sent to our service center without additional notification by email email@example.com processing may be delayed from receipt of the shipment.
If there is a warranty claim, we will contact you or send you an identical product directly.
If there is no warranty claim, you will receive a cost estimate. If you want repairs, you have to reimburse the necessary fees for repairs and similar costs according to the cost estimate. Otherwise, we will send the ROLLEI product back to the address you provided at your expense.