The guarantor is the manufacturer of the ROLLEI product, RCP Handels-GmbH & Co. KG., In de Tarpen 42, D - 22848 Norderstedt (hereinafter: ROLLEI).
24 months exchange service
Rollei offers a 24-month replacement service for almost all products. This does not apply to our flashes and LED lights, which will be repaired by our service center in the event of a defect. Consumables such as flash tubes are also excluded from the guarantee.
We offer a 6-month warranty on our batteries, so these are not included in the 24-month exchange service.
For all other Rollei products, ROLLEI grants a 24-month exchange service from the date of purchase, which means:
- A defective product or part will be exchanged for a new or refurbished, like-new one.
- ROLLEI bears the return and shipping costs in Europe.
10-year manufacturer's guarantee for products in the "Lion Rock" line
In addition, ROLLEI grants on tripods and tripod heads of the series Lion Rock an extended manufacturer's guarantee of 10 years from the date of purchase. Please keep your invoice accordingly. As part of this additional guarantee, we extend your statutory warranty rights to 10 years. We therefore guarantee that the product will retain its specific quality for a period of 10 years from the date of purchase if used properly (durability guarantee). Your statutory warranty rights vis-à-vis the seller of the ROLLEI product are not restricted by these warranty conditions.
Processing of warranty and guarantee cases:
You must exercise your warranty rights against the seller of the ROLLEI product. As part of this guarantee, you can alternatively assert your guarantee rights directly against ROLLEI.
A warranty case exists if there is a claim against the seller of the ROLLEI product based on statutory warranty rights.
The guarantee protection applies geographically worldwide. The warranty period begins on the date of purchase. The prerequisite for asserting the guarantee claim is the submission of the original purchase receipt.
Excluded from the guarantee are:
- Defect caused by your own fault (e.g. operating and application errors, misuse)
- Consequential damage (e.g. defective camera due to defective tripod)
- Consumables (e.g. bulbs, cleaning material, protective glasses and batteries)
In case of shortage, you can…
- the defect by firstname.lastname@example.org and clarify how to proceed with our service staff.
- an email email@example.com write and send the defective product at your own expense to the ROLLEI Service Center at the following address:
Rollei Service Center Germany, Denisstrasse 28a, D-67663 Kaiserslautern
Should it be a Professional service product (tripods, square and round filters, flashes and accessories) or a product with 10 year guarantee act, this is indicated accordingly on the warranty card of the product. If you no longer have the guarantee card, please only send an e-mail to at firstname.lastname@example.org and wait for the feedback. Profi-Service products can then be sent to the Profi-Service Center at your own expense:
Rollei Professional Service, In de Tarpen 42, D-22848 Norderstedt
In any case, a copy of the proof of purchase must be submitted. We reserve the right to request the original proof of purchase.
If the product is sent to our service center without additional notification by email@example.com processing may be delayed from receipt of the shipment.
If there is a guarantee case, we will contact you or send you an identical product directly.
If there is no warranty case, you will receive a cost estimate. If you want the repairs to be carried out, the necessary fees for repairs and similar costs incurred are to be reimbursed by you according to the cost estimate. Otherwise we will return the ROLLEI product to the address you specified at your expense.