1. Scope
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with RCP Handels-GmbH & Co. KG.
The presentation or advertising of goods as well as the pricing do not constitute a binding offer.
In the online shop, the customer's order is sent to us after clicking the order button.
The order represents a legally binding offer from the customer. The customer's possible right of withdrawal remains unaffected. After we receive the order, we will immediately confirm receipt of the order by email. This order confirmation does not constitute acceptance of the contractual offer unless acceptance is expressly declared by us at the same time.
The contract is concluded between us and the customer through our express declaration of acceptance via email or through delivery of the ordered goods.
3. Contract language, contract text storage
The language(s) available for concluding the contract: German
We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. Delivery conditions
Shipping costs may apply in addition to the stated product prices. You can find out more about any shipping costs that may apply in the offers.
We only deliver by mail. Unfortunately, a self collection of the product is not possible.
5. Payment
The following payment methods are generally available to you in our shop:
Credit card
When you submit your order, you provide your credit card details. Once you have been authenticated as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.
Klarna PayNow direct debit
After successful address and creditworthiness checks as part of the ordering process, you grant the online provider Klarna a SEPA direct debit mandate when you submit your order. Klarna will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate, Klarna requests your bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be charged. The account will be debited after the goods have been dispatched. For payment processing via Klarna, Klarna's general terms and conditions and data protection declaration apply in addition to our general terms and conditions. You will receive further information during the ordering process.s.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Immediately by klarna
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account that is activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You'll get more information during the ordering process. The payment transaction will be carried out by Sofort immediately afterwards and your account will be debited.
Apple Pay
In order to be able to pay the invoice amount via Apple Pay, you must use the Safari browser, be registered with the Apple service provider, have activated the Apple Pay function, identify yourself with your access data and confirm the payment instructions. The payment transaction is carried out immediately after placing the order. You'll get more information during the ordering process.g.
Google Pay
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You'll get more information during the ordering process.
Purchase on account via Klarna
In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoices are only available for consumers and that payment must be made to Klarna. When you purchase on account with Klarna, you always receive the goods first and you always have a payment deadline of 14 days. You can find the complete terms and conditions for purchasing on account here.
Financing via Klarna
In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you installment purchase as a payment option. Please note that Klarna installment purchase is only available for consumers and that payment must be made to Klarna.
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95). Further information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit can be found here.
EPS, IDEAL
When paying by EPS or IDEAL, by providing your bank details, you authorize us to charge the full invoice amount, including any applicable delivery and shipping costs, to the relevant credit card company/bank when due. In this case, the debit will be initiated with the order confirmation. In the event of a recognized cancellation, the amount incurred will be credited back to your credit card account.
6. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.
7. Warranty and Guarantees
With regard to the warranty, the statutory provisions apply unless otherwise agreed here.
The limitation period for claims arising from liability for material defects is 24 months and begins when the purchased item is handed over to the customer.
For used items, the warranty period is one year from delivery of the goods, contrary to the legal regulations.
The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty or fraud
- in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations)
- as part of a guarantee promise, if agreed or
- as far as the scope of application of the Product Liability Act is opened.
Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 5:00 p.m. by calling 49 (0)40 270 750 277 or by email at hello@rollei.de.
8. Dispute Resolution
The European Commission provides an online dispute resolution (OS) platform that you here find. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Terms and conditions created with the Trusted Shops Legal copywriter in cooperation with FÖHLISCH lawyers.