Service & Support

Do you need product advice or have a question about your order? Our professional service will be happy to advise you. The service team is there for you from Monday to Friday from 9 a.m. to 5 p.m. You can reach us in the support chat until 6 p.m.

Video advice

We would be happy to advise you on our products in a Zoom Meeting.

make an appointment

LIVE chat

Quick question Contact us on LiveChat.
Our employees are there for you!

FAQ

You may find an answer to your question in our knowledge database.

To the FAQs

Service phone

For questions about our action cams, gimbals, digital cameras, surveillance cameras, scanners, digital picture frames or dash cams.

+49 (0) 40 270 750 270
MON-FRI from 9 a.m. to 5 p.m.

For questions about our tripods, studio flashes, photo filters, LED permanent lights, microphones, Miops products, our photo accessories or questions about your order.

+49 (0) 40 270 750 277
MON-FRI from 9 a.m. to 5 p.m.

returns

You can return your items to us free of charge within 14 days.

Register the return

Click & Collect

If you want, you can pick up your order from us in Hamburg / Norderstedt.

Free Shipping

From an order value of 100, your order will be shipped free of charge..

warranty

We offer an exchange guarantee of 24 months on most of our items.

On the terms

Download Center

Operating instructions, firmware updates and data sheets can be found in our download center

To the download center

Newsletter

Always receive all the news from Rollei first and register for the newsletter.

For registration

Click & Collect

In de Tarpen 42
22848 Norderstedt

Monday - Friday
8:00 a.m. - 6:00 p.m.
Except for public holidays

Get directions

contact form

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E-mail

You can also email us directly atservice@rollei.com send.