Shipping

The prices shown in the online shop do not include shipping costs for packaging and postage. The shipping costs for a delivery are calculated dynamically during the ordering process and displayed in the shopping cart overview before ordering.

The delivery of the goods takes place on the dispatch route to the delivery address provided by you.


Overview shipping costs

area default Bulky goods returns
DE to 99.99€ DHL: 5.90€

DPD: 5.49

For free

from 100€ DHL: free of charge

DPD: free of charge

Express (Mon-Fri) GLS: 14.99€ -
AT to 99.99€ DHL: 5.90€ DPD: 5.49€ Free of charge - except bulky goods: 20.00€
from 100€ DHL: free of charge DPD: free of charge
BE, NL, LU to 99.99€ DHL: 6.99€ DPD: 15.00€ Own return
from 100€ DHL: free of charge DPD: free of charge
IT DHL: 15.99€ DPD: 20.00€ Own return
IE DHL: 14.99€ - Own return
IT DHL: 8.00€ DPD: 20.00€ Own return
DK, FR DHL: 8.00€ DPD: 15.00€ Own return
BG, CY, CZ, EE, FI, GR, HR, HU, LV, LI, LT, MT, PL, PT, RO, SE, SK, SI DHL: 19.99 - Own return


Please note: Deliveries to packing stations are only possible for DHL shipments up to 60x35x35 cm. Shipments via DPD, GLS, UPS as well as bulky goods can thusNot can be delivered to packing stations.

 

Delivery times

For a delivery to Germany items can be delivered with DHL Standard within 2-4 working days.

For a delivery to Austria items can be delivered with DHL Standard within approx. 2-5 working days.

In the case of a delivery to the remaining European countries items can be delivered with DHL Standard within approx. 2-6 working days.

 

GLS Express

When delivering with GLS Express, items can be delivered within approx. 1-2 working days. Deliveries are only made Monday to Friday. Express delivery can only be guaranteed if the order is received by 12 noon (Monday to Thursday). Delivery within Germany is guaranteed on the next working day (except Saturday) for orders placed by 12 noon. Please note that GLS express delivery is not possible to DHL post offices and DHL Packstation.

Bulky goods dispatch via DPD

In the case of a bulky goods delivery, items can be delivered within 1-3 working days. Please note that sending back bulky items can result in considerable additional costs. If you would like to receive exact prices for a return shipment in advance, please contact us viaprofiservice@rollei.com.
Please note that bulky goods cannot be delivered to a packing station by DPD.

UPS standard

When delivering with UPS, items can be delivered within approx. 1-2 working days. Please note that UPS shipping is not possible to DHL Post branches and DHL Packstations.

Delivery to PACKSTATION

Notification by email / SMS or push notification in your DHL app about the receipt of the shipment. Suitable for shipments up to 60x35x35 cm. Larger shipments are diverted to a nearby branch. Shipments up to a maximum of 31.5 kg can be placed in the packing station.

Please note that deliveries to packing stations are only possible for DHL shipments up to 60x35x35 cm. Shipments with DPD, GLS, UPS as well as bulky goods cannot be delivered to packing stations.

Click & Collect

When delivering with Click & Collect, you will be informed by email as soon as your order is ready for collection from us in Norderstedt, which usually takes 2-4 working days. When you pick up your order, please bring the confirmation email we sent with you. Due to the current situation, it is necessary to wear a mouth / nose protection when picking up and to check-in with the "LUCA" app.

In de Tarpen 42
22848 Norderstedt
Germany

A notice: We are not in the "Expeditors" driveway.

Please note that Click & Collect collection is only possible within our opening times (Monday-Friday from 8:00 a.m. to 6:00 p.m.).

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In the case of prepayment, the delivery period begins five days after the payment order has been placed with the transferring bank, and for all other payment methods on the day after the conclusion of the contract. The delivery period ends with the expiry of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.